Client Relationship Manager – Digital Systems

BlueHub is a growing MRP ERP software implementation business that helps SME’s digitise their internal systems and processes. We are a forward-thinking employer that likes to empower our team to help us deliver better services for our clients with honesty, integrity, expertise and professionalism at the core of what we do.

Due to the continuing growth of the business, an exciting position of Client Relationship Manager to join our friendly team in our new kitted-out Telford office. The successful applicant will earn between £27,000 & £35,000 (dependant on experience), in addition to 22 days of holiday. If you have experience in building and managing client relationships in a digital delivery business (examples – website, e-commerce, software development, digital agency), then this is a perfect opportunity to grow your career and realise your potential within a fast-paced business.

What the role will consist of:

• Leading on Client Relationships
• Main point of contact for client from initial project onboarding to ongoing support relationship
• Capture ongoing requirements & requests
• Manage internal collaboration for new or additional work proposals
• Ensuring client meetings happen regularly and at an agreed frequency
• Email and phone communications
• Documenting detailed client meeting notes and ensuring actions are taken forward
• Scheduling client work & meetings
• Internal and client facing reports
• Update information on internal systems
• Be part of a Client Services Team
• Recommend improvements to our internal ways of working

We are a forward-thinking digital systems delivery business with 14+ staff in Telford, Shropshire. We have a global client base and are seen as leaders in our field with consistent growth over the last 3 years. We believe in digital ways of working, improving businesses and growing the wider economy; we do this with a passionate team who are empowered to improve our services and client experience.

Why should you apply?

• Competitive Salary (£27K – £35K)
• Company Pension
• Company Laptop
• Company Mobile Phone
• Opportunities to grow within the firm for the right individual
• Excellent working conditions
• Option for remote working once probation period completed
• Promote work-life balance
• Easy to get to location
• New building that is freshly furnished with plenty of parking
• Optional private medical insurance

Job Types:

Full-time, Permanent

Salary:

From £27,000.00 per year

Benefits:

• Company pension
• Employee discount
• On-site parking
• Private medical insurance
• Work from home

Schedule:

Monday to Friday

COVID-19 considerations:

We are operating to COVID-19 Guidelines as an employer

Experience:

Demonstrable client services experience