We include a 1-3 month mandatory support period for all new projects as standard. This time is critical to ensuring that not only are you comfortable and confident in using your new system, but we can also ensure there are no underlying issues which may affect your productivity.
In addition to post-launch support, we can also offer on-going support, delivered through our frontline support team. This support is available 7 days a week through our online ticketing system. Not all client operations are the same and neither are their needs; this is why all on-going support clients receive tailored support that is unique to their business model. Based on the number of users and integrations you have for your system, we’ll provide a quote for the best type of support for your management system.
Our support service is easy to use – if a question comes up, simply raise a ticket with our team who’ll step in to take a look at the problem for you. In most cases, it’s a simple error with a simple problem. If the issue is not a quick fix, such as a faulty system setting, our Advanced Support service can provide you with in-depth assistance over a longer period of time. On-going support is completed under a 30-day rolling agreement.
Not sure what the problem is? Our team are always on-hand to provide guidance and talk you through the issues you’re experiencing. Give us a call to speak with one of our experts who’ll be able to investigate into exactly what the issue is and advise as to the best solution to get you back up and running smoothly again.
If your need is a little more complex and requires a review or upgrade of your system, we can also support you through a discovery session of your current system, how it works and what functionality you need in addition to help you meet your operational goals and help your business flourish.
We’re here to help you find the right system, whilst also removing the headaches and stress of a new integration. Get in touch to start your journey.
…of business processes and Dear were invaluable.
…their service has been excellent and it has exceeded our expectations on every level.
…over the course of our 4 year relationship.
…and we look forward to a continued relationship for years to come.
We understand that not all needs can be met with an off-the-shelf product. In these cases, our team can provide custom software development.Software Development
Is your team ready for a whole new system and whole new way of working? Now your system is in place, you’re almost ready to start experiencing a new and improved way of working.Training
Now you’ve seen the proof of how your products and data will work within a new stock management system, it’s time to focus on completing the migration and integration of your new apps.Integration
Data is split into two categories: static data and transactional data; our Migration Service covers everything from gathering and preparing your data templates to importing and testing on your systems.Data Migration