Point South provides discreet, specialist equipment and support to Police and Emergency Services across the UK — with expertise in firearms operations and inter-agency training. Cin7 Core was implemented in April 2023, to replace a spreadsheet-based stock system and improve visibility across sales, purchasing, and inventory. But the rollout hadn’t gone as planned. The team faced ongoing challenges with stock visibility, system usability, and integration with Xero. Nearly a year in, they approached BlueHub to help get things back on track.
The system was poorly configured, warehouse processes weren’t aligned, and the team struggled to use the platform confidently. Key issues included:
- Xero sync problems, with outdated invoices and stock conflicts
- Fragmented warehouse location setup, causing confusion and errors
- Poor visibility of stock levels, allocations, and incoming orders
- Manual workarounds for trial stock, contra trades, and warranty repairs
- Difficulty accessing basic reports and finding key sales information
After nearly a year of workarounds, they needed help making the system work as intended.
BlueHub stepped in to deliver a focused optimisation project, not a fresh implementation, but a hands-on fix for what wasn’t working. Over a three-week period, BlueHub:
- Corrected Xero sync settings and cleaned up historical data issues
- Rebuilt stock locations using bins, simplifying warehouse visibility
- Trained the team on key Cin7 Core tools, filters, and reports
- Standardised processes for repairs, consignment stock, and contra trades
- Recommended Cin7 Core’s WMS app to improve warehouse operations
BlueHub worked directly with the Point South team to solve issues quickly and leave them with a setup they could confidently run themselves.
By the end of the three-week project, Point South had a transformed system — and a far more confident team.
- Stock and order visibility were greatly improved
- Manual workarounds were replaced with best-practice processes
- The team knew how to use Cin7 Core effectively day-to-day
- Reporting and warehouse workflows became smoother and more reliable
Crucially, Point South went on to subscribe to BlueHub’s ongoing support — and continue to work closely with BlueHub today.
