Case Study

Orange Heating Supplies

Orange Heating Supplies find out why it is essential to use experts like BlueHub when implementing new systems.

Orange Heating Supplies are an independent heating products merchant, with over 30 years’ experience in the plumbing and heating industry

The problem

Problems they were facing:

  • Inadequate training
  • Incorrect chart of account codes
  • Default account codes for customers, suppliers and products incorrectly integrating with Xero
  • Incorrect default mappings
  • Incorrectly processing stock

As their business was growing, they found they had problems with stock control and knowing what they had in stock would have to be physically checked in the warehouse.

With a need to become more efficient, they took out a trial of DEAR Systems and later paid an unapproved DEAR Systems implementor to help implement.

However, the implementation was not successful and problems arose. Helen Slade from Orange Heating supplies explains in the testimonial video that:

“The people that helped us implement it did not give us the support or training that was required, they did not look at the system and say, actually, you’re doing this wrong. They said, yes you need to do the testing phase for a long time, but it’s like saying you need to start speaking French without having a clue.”

Becoming increasingly more frustrated with an inventory system that wasn’t working, they looked online and “found out that BlueHub were the experts in the country, and we took it from there.”

The solution

The Process:

  • Consultancy to find the issues
  • Implementation of the new system
  • Old data exported, contacts, product data, etc
  • Bluehub Implementation Team manipulated the data in Excel
  • Data correctly re-imported into the new DEAR System
  • Orange Heating Supplies team received thorough system training by BlueHub

A lot of the work for this project was tidying up data in order to move from the old system to the new. BlueHub and Orange Heating Supplies worked closely together to review this in order to correctly import without errors.

Before going live with their new system, BlueHub ran pre-go live checks and helped with their stock take to again ensure correct data was imported into the system.

I’d say it’s essential to actually use someone like Blue Hub because otherwise, you’ll end up with 6 months of chaos like we had.


After a shaky start, implementing DEAR themselves, the team are now confident in using the system following BlueHub’s guidance. Administration time has reduced and paper has been saved!

What’s next?

Following the initial consultancy, we provided Orange Heating with Xero integration, the must-have DEAR training and further ongoing support to their users. Orange Heating are now flourishing, and have plans in the future to expand to more warehouses as their business continues to grow.

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